Privacy Policy
Location: Chicagoland, Illinois, USA
At Novos Washing ("we," "our," "us"), we respect your privacy and are committed to protecting the personal information you share with us.
1. Information We Collect
We may collect the following information when you use our website or request a service:
- Full name
- Email address
- Phone number
- Service address
- Details related to your cleaning request
2. How We Use Your Information
We use your information to:
- Respond to quote requests submitted via our website form
- Schedule and manage cleaning services
- Communicate updates regarding appointments
- Send invoices or service confirmations
- Improve our customer service
3. Communication
4. Data Sharing
We do not sell or rent your personal data. Information may only be shared with:
- Internal staff or contractors needed to complete the service
- Legal authorities if required by law
5. Data Security
We take reasonable steps to protect your data, but no system is 100% secure.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies (such as pixels and local storage) to remember your preferences, keep the site secure, measure performance, and understand how visitors interact with our content. Cookies are small text files stored on your device by your browser.
We use the following categories of cookies:
- Strictly necessary — required for the site to function (e.g. remembering your cookie choice).
- Analytics — help us understand traffic and usage patterns.
- Advertising — used for remarketing and measuring ad performance.
7. Google Analytics
We may use Google Analytics, a web analytics service provided by Google LLC, to collect information about how visitors use our website (such as pages viewed, time on site, device type, and approximate location). This data is aggregated and used to improve our website and services. Google Analytics may set cookies on your browser. For more information, see Google's Privacy Policy.
8. Google Ads and Remarketing
We may use Google Ads and Google remarketing to show our ads on other websites you visit after browsing ours. These services may use cookies and tracking technologies to measure the effectiveness of our advertising and to deliver more relevant ads. Example clause: "We may use Google Ads and Google Analytics to understand website traffic and improve our advertising efforts. These services may use cookies and tracking technologies."
You can opt out of personalized advertising at any time through Google Ads Settings or the Network Advertising Initiative opt-out page.
9. How to Disable Cookies
You can accept or decline cookies on our site at any time using the cookie banner. You can also control cookies through your browser settings — most browsers let you block or delete cookies. Please note that disabling cookies may affect parts of the website's functionality.